Billing & Payment

Our Guarantee
PremiumUSB.com guarantees all products and services performed. We shall replace any product that is deemed defective by reason of workmanship or materials.

General Hours of Operation: Mon-Fri 9:00am-5:00pm MST/Arizona.
Sales Support: Mon-Fri 6:30am-6:00pm MST/Arizona.
Technical Support: Mon-Fri 9:00am-5:00pm MST/Arizona.
Customer Support: Mon-Fri 9:00am-5:00pm MST/Arizona.

Shipping
Shipping fees are calculated based on published rates provided directly to us by UPS. Orders received before 2:00 PM MST/Arizona will usually ship the same day.

Select products in our catalog are available with Free Shipping. Please see our Free Shipping FAQ Page for more information.

Anytime a customer re-directs their shipment from the original address given, the customer's credit card will be charged for this service. UPS charges for re-directed packages are:  $5.00 per box for ground shipments, and $10.00 per box for expedited shipments.

Payment Methods
We gladly accept cash, company check, cashiers check, money order, VISA, MasterCard, Discover, and American Express. Our credit card processing is provided by VeriSign. The

International Orders
PremiumUSB.COM gladly accepts international orders. We do not charge tax or duties. Please check with the appropriate government agency in your country if there will be any customs duties, taxes or fees upon arrival. Depending on the country in which you live, alternative payment methods may be required.

Sample Orders

• Only one sample product per order per customer per 30 day period is permitted.
• Your custom artwork will be printed on one side and the Premium USB logo will be printed on the other.
• We will not print any offensive, indecent, or improper material, or any material that could infringe the rights of copyrighted or other intellectual property.
• Our free shipping offer is valid only on ground shipping options of select items shipped in the Continental United States, and does not include Alaska or Hawaii.
• We reserve the right to refuse a sample order without disclosing a reason.

Warranties
We offer several warranty programs to fit your needs. Warranties need to be purchased within 30 days of the equipment purchase. See the full warranty list

Your receipt
An online receipt will be displayed as well as sent to your email address. Additionally, you will receive a hard copy receipt by mail with your order.